Quality policy of Castilla Termal Hoteles

At Castilla Termal Hoteles, we are committed to creating unique wellness experiences that leave a positive mark on our guests, our communities, and the environment. We believe in management based on excellence, sustainability, and continuous improvement, integrating our values of passion, commitment, transparency, and quality into everything we do, always bearing in mind the following commitments:

• To offer accommodation, dining, and wellness services of excellence, distinguished by their quality, personalization, and consistency with the essence of Castilla Termal Hoteles, ensuring a comprehensive guest experience.

• To exceed our guests’ expectations by offering high-quality, personalized services and products tailored to their needs, as well as memorable experiences.

• To comply with all legal, regulatory, and contractual requirements applicable to our activity, as well as those we voluntarily undertake.

• To develop our processes and methods with a continuous improvement approach, in accordance with the ISO 9001 standard, promoting ongoing enhancement in the quality of our services and in our relationships with guests, suppliers, and other key stakeholders.

• To integrate environmental, social, and economic sustainability criteria into the management of our hotels, as an essential part of our commitment to the environment and the community.

• To foster a motivating, inclusive, and safe working environment, where our team develops, adds value, and acts as an ambassador of our culture of quality.

• To enhance the historical and cultural heritage of the locations where we operate, as part of our hotel identity.

• To actively participate in the development of local communities, promoting culture, the local economy, and partnerships with regional stakeholders.

• The Management of Castilla Termal Hoteles, together with the Management of each establishment, the heads of all departments, and all members of the organization, are responsible for disseminating, understanding, and applying this Quality Policy within their respective areas of responsibility.

Olmedo, August 2025.
Roberto García.