Faqs

To enjoy the services included in the Gift Voucher it is essential to make a reservation in advance. Call 983 600 816 and indicate the Gift Voucher Number and the Name of the holder. The Gift Voucher is subject to the availability of each establishment, reserving the right not to accept Gift Vouchers for one or two nights accommodation on dates when the establishment requires a higher number of nights as a minimum stay. Some hotels and in seasons of high demand, weekends and Easter have limited availability of rooms for the use of Gift Vouchers.

Each Gift Voucher is a non-fractionable experience. That is, all the services included must be enjoyed by the beneficiary and the number of people described in it, on a single date within 18 months of purchase. Buy as many vouchers as you want to give as a gift or give yourself and happy wellness!

No. It can only be exchanged under special conditions that will be assessed by our Gift Voucher department. In case of a change that involves a lower amount, the difference will not be paid nor can its use be divided. In no case will any amount be refunded in cash.

Your Gift Voucher is valid for 18 months from the date of issue.

Yes, as long as the hotel's cancellation policy is respected. In case of no-show at the place and time of the reservation, your Voucher will be forfeited.

The admission of reservations with Gift Vouchers is subject to the availability of rooms and services of the chosen hotel. The Gift Voucher does not exclude the minimum conditions of regime/stay that some establishments may apply on certain dates. For example, if due to circumstances of high occupancy, the establishment chosen on the desired date, requires a minimum stay of nights and your voucher is for fewer nights than required, you may not be admitted for not complying with this condition.

No. Gift Vouchers cannot be exchanged, divided or refunded.

Yes, to enjoy the Gift Voucher it is mandatory to present the document that certifies you as a beneficiary of the Gift Voucher at the hotel.

Yes, to enjoy the Castilla Termal Hoteles Gift Voucher you must make a previous reservation through the number +34 983 600 816. In this reservation you must indicate that you have a Gift Voucher and its identification number. It is recommended to make the reservation in advance to enjoy the Gift Voucher on the chosen date.

Yes, as long as it complies with the cancellation policy of Castilla Termal Hotels. We recommend you to inform about it at the time of booking. In case of no-show at the place and time of the reservation, you will lose the Gift Voucher.

Gift Vouchers are subject to availability and minimum room/stay conditions applied by each establishment for each date.

To reserve an extra bed or crib, you must state your need at the time of booking, either at +34 983 600 816 or at the chosen hotel, and they will indicate the availability, cost and payment method.

The Gift Vouchers of Castilla Termal Hotels cannot be extended once they have expired. Gift Vouchers are valid for 18 months from the date of issue.

If you have a Gift Voucher* for Castilla Termal Olmedo, Castilla Termal Burgo de Osma or Castilla Termal Solares and you wish to enjoy it in Castilla Termal Monasterio de Valbuena, please consult availability and supplement on 983 600 816. *Condition applicable ONLY to boxes containing Gift Vouchers with accomodation.

Yes, you can create a personalised Gift Voucher by adding any of our services. We will help you to create it if you contact us by telephone +34 983 600 816 or by email at reservas@castillatermal.com.

Yes, our hotels remain open all year.

The check - in starts at 15.00h. Check - out ends at 12.00h. Check the option "Extend your Wellness" to have Late Check - out. (Subject to availability).

Yes, we have Triple Rooms and adjoining Rooms. Check with the reception of the hotel where you wish to make your reservation for availability.

Yes, room service is available for breakfast, lunch and dinner.

Yes, you can use the gym at any of the Castilla Termal hotels.

Yes, we have a summer swimming pool in all our hotels and it is included in almost all our acommodation options. See each rate terms.

Pets (dogs) up to 10 kilos are only allowed at Hotel Castilla Termal Solares.

You can check the opening hours of the Thermal Pool in the Tantum of our hotels: https://www.castillatermal.com/balnearios/

Yes, from the age of 3 months, babies can enjoy the thermal water, which provides them with multiple benefits. Yes, from the age of 3 months, babies can enjoy the thermal water, which provides them with multiple benefits. For more information, ask at the Spa reception desk of each establishment or call +34 983 600 816.

We provide a bathrobe and a towel to all the people who come to our Spa. In addition, bathing cap and slippers are available in the rooms of our guests.

No. The use of electronic devices is prohibited in the Spa area, as well as taking photographs.

Saunas are included in our Unique Experiences. The Unique Experiences consist of guided spaces that combine wet and dry spaces, hot and cold contrasts, footbath saunas and bithermal showers.

It is mandatory to take a shower before entering our waters, for hygiene reasons, and it is advisable not to take a shower until two hours after leaving so that their properties continue to act in our body.

Yes, you can access our Thermal Pool as a non-guest, always with prior reservation, since there is a limited capacity.

It is necessary to give 24 hours notice. Otherwise, 50% of the treatment will be charged.

We have a line of Castilla Termal products made with the thermal waters of our Sancti Spiritus Spring, from the Olmedo Spa. We have bath gel, body milk, facial cream, thermal water, body and facial scrubs, as well as refreshing gel to activate the circulation of the legs...

In Castilla Termal, we have therapists trained in different specialities (spa technicians, beauticians, massagists, osteopaths, nutritionists) who apply the different types of therapies and treatments available.

Yes, we have programs that combine several therapies elaborated by our doctors and professionals with a duration between 2 and 6 days. You can choose from all of them according to your needs. We have programs for couples, anti-stress programs, relaxation programs, programs for mothers-to-be, programs for new mothers and their babies and beauty programs. Our star programs for long stays are: slimming, osteoarticular program and respiratory program.

We have a full six-day slimming programme. Under medical and nutritional supervision, we combine body remodelling treatments with a personalised diet and specific advice from our staff. Plus, we have two-week revision planning to follow-up the weight and volume loss.

All general conditions of our services and offers are temporarily subject to what is marked in our COVID-19 security protocol to safeguard the security of all our customers.