Frequently Asked Questions
REMEMBER each GIFT VOUCHER is for an experience that cannot be split, i.e. all services included must be enjoyed by the beneficiary and the number of people described therein, on a single date, within 18 months of purchase. Buy as many vouchers as you would like to give away or give to yourself and enjoy your wellness!
Prior booking is essential in order to enjoy the services included in the Gift Pack, by calling 983 600 816, indicating the Gift Voucher number and the name of the holder. The Gift Voucher is subject to the availability at each establishment, which has the right to reject Gift Packs for accommodation of one or two nights during dates when the hotel requires a greater number of nights as minimum stay. Some hotels and during seasons of high demand, weekends and Easter, have limited availability of rooms for the use of Gift Vouchers.
Below, we have compiled the questions our customers most commonly ask us about Castilla Termal Hotels Gift Vouchers.
- I have bought a Gift Voucher and would like to change it for a different one: can I do this?
No, they can only be changed under special conditions, at the discretion of our Gift Vouchers department. In the event that the new voucher is of lower value, the difference will not be refunded, nor can a voucher be divided.
Under no circumstances will any cash refund be made.
- I've been given a Gift Voucher: until when can I use it?
Your Voucher is valid for 18 months from the date of issue.
- I've made a booking at a Hotel with a Gift Voucher but something has come up and I won't be able to go. Can I cancel the booking without losing the Voucher?
Yes, always provided that the cancellation policy of the Hotel is respected. In the event that you simply fail to show up at the place and time of your booking, the voucher will be void.
- I've tried to make a booking with a Gift Voucher but I've been told that it cannot be for the dates I want: how is this possible?
Acceptance of bookings with Gift Vouchers is subject to the availability of rooms and services at the chosen Hotel.
The Gift Voucher does not override the minimum conditions for board/stay that some establishments may apply on certain dates. For instance, if because of high occupancy, the establishment chosen for the preferred date demands a minimum number of nights' stay, and your voucher is for fewer nights than the minimum, it cannot be accepted as it does not meet this condition.
- I have been given a Gift Voucher but do not wish to use it: can I return it in exchange for money?
No. Gift Vouchers cannot be exchanged, divided or refunded.
- Is it mandatory to bear the physical Gift Voucher on the day of arrival at the Hotel?
Yes. To be able to enjoy the gift, it is mandatory to hand in the document accrediting you as the recipient of the Gift Voucher at the Hotel.
- Is it necessary to book in advance?
Yes. To enjoy a stay at Castilla Termal Hotels, it is necessary to book in advance via our Booking Centre, telephone 983600816. When making this booking, you need to state that you have a Gift Voucher and give its number. It is recommendable that you make the booking in advance so that you can enjoy it on the date chosen.
- Can I change or cancel the date of the booking?
Yes, as long as this complies with the Castilla Termal Hotels cancellation policy. We recommend that you learn about this at the moment of making your booking. In the event that you fail to show up at the place and time of the booking, the Gift Voucher will be void.
- Are there any restrictions on the dates when booking?
Gift Vouchers are subject to availability, and the minimum conditions of board/stay applied by each establishment for each date.
- How do I make a booking?
Contacting the Castilla Termal Hotels Booking Centre, by telephone on 983600816, or by email email@example.com. Remember that you must give the number of your Gift Voucher and then present it at the Hotel on arrival.
- Can I book an extra bed or a cot for my baby for the room?
To book an extra bed or a cot, you need to explain this need at the moment of making the booking, either on 983600816 or at the Hotel chosen, and they will tell you about availability, cost and how to pay.
- My Gift Voucher has expired. What can I do?
The Gift Vouchers of Castilla Termal Hotels cannot be extended once they have expired. Gift Vouchers are valid for 18 months from the date of issue.
- My gift voucher is for 4* hotels and I would like to enjoy it in a 5* one. Is this possible?
Yes, by paying the corresponding supplement, and subject to availability of rooms and services at the Hotel chosen. You can make a booking by calling 983600816.
- I'd like to add more services to those included in my Gift Voucher. Is this possible?
Yes, you can create a personalised Gift Voucher, by adding any of our services. We will help you to create it if you contact us by telephone 983600816 or by email at firstname.lastname@example.org
Yes, our hotels remain open throughout the year.
Check in starts at 15.00 and check out ends at 12.00. Consult the option “extend your stay” to arrange a late checkout. (Subject to availability).
Yes, we have triple and adjoining rooms available. Consult with reception at the hotel if you wish to check availability and make a reservation.
Yes, we have room service available for breakfast, lunch and dinner.
You can use the gym in every Castilla Termal Hotel.
Yes, there is an outdoor swimming pools at all of our hotels. The use is included in almost all of our accommodation options. (See rate terms).
We only allow pets (dogs) that weigh up to 10 kilos in Castilla Termal Balneario de Solares.
Call 983 600 816, check availability in the hotel in which you wish to stay and reserve. See the gift voucher conditions and supplements.
Opening hours: every day from 9.00 to 14.00 and from 16.00 to 21.00.
Children’s hours (0 to 12 years old included): every day from 9.00 to 11.30 and from 16.00 to 18.00.
Yes, from 3 months babies can enjoy the thermal water and it’s supporting multiple benefits. For more information check at the spa reception of each establishment or call 0034 983 600 816.
Yes, it is obligatory to wear a swimming hat. We provide you with one on arrival, as well as a bathrobe and towel.
No. It is prohibited to take photographs or use electronic devices in the spa area.
Saunas are included in our "Contrast Ritual", an exclusive hot-cold circuit admitting a maximum of 8 persons per session. Hot-cold contrast circuits consist in unique itineraries combining humid and dry spaces, hot-cold contrasts, foot-bath saunas and bi-thermal showers.
You must shower before entering the water, for reasons of hygiene, and we recommend not to shower until two hours after exiting to allow the benefits of the properties to continue to act on your body.
Yes, you can enter our thermal pool as a non-guest with prior booking, as there is a limited capacity.
You must give 24 hours advance notice. Otherwise, you must pay 50% of the treatment.
Yes, we have a line of products, Castilla Termal, made with our mineral-medicinal waters from the spring of the spa of Olmedo. We have bath gel, body milk, facial cream, thermal water, exfoliating body and facial as well as refreshing gel to activate the circulation of the legs...
In Castilla Termal, we have therapists trained in different specialities (spa technicians, beauticians, massagists, osteopaths, nutritionists) who apply the different types of therapies and treatments available.
Yes, we have programmes that combine various therapies, scheduled by our doctors and professionals, with a duration of between 2 and 6 days. You can choose from them according to your needs. We have programmes for couples, anti-stress programmes, relaxation programmes, future mum programmes, programmes for recent mums and their babies, beauty programmes. Our star programmes for long-term stays are: slimming, osteoarticular and respiratory programmes.
We have a full six-day slimming programme. Under medical and nutritional supervision, we combine body remodelling treatments with a personalised diet and specific advice from our staff. Plus, we have two-week revision planning to follow-up the weight and volume loss.