Transparency and Regulatory Compliance at Castilla Termal Hotels

At Castilla Termal Hotels, we are firmly committed to transparency, integrity, and compliance with all applicable regulations. Our management model is based on ethics, responsibility, and continuous improvement, ensuring that all our activities are carried out according to the highest standards of conduct.

With this goal in mind, we provide our stakeholders with all essential documentation regarding regulatory compliance, risk prevention, and ethical behavior, as well as direct access to our Internal Information System (Whistleblowing Channel), ensuring a safe, responsible, and transparent environment.

Prevention and Compliance Manual

The Castilla Termal Hotels Prevention Manual contains the set of policies, procedures, and internal controls aimed at preventing, detecting, and managing legal, operational, and compliance risks in the company’s daily activities.

This document serves as a practical guide for employees and collaborators, offering clear criteria on how to act in situations that could pose a risk to the organization.

Our objective is to promote a strong culture of compliance and strengthen individual and collective responsibility within the company, ensuring strict adherence to current regulations.

🔗 Download Prevention Manual (PDF)

Code of Ethics

The Castilla Termal Hotels Code of Ethics defines the principles and values that govern our business and professional conduct. It establishes the standards of behavior that all personnel must follow in their interactions with clients, colleagues, suppliers, shareholders, and society in general.
Its purpose is to ensure an ethical, respectful, and high-performing work environment.

🔗 Download Code of Ethics (PDF)

Internal Information System – Whistleblowing Channel

The Internal Information System allows confidential and secure reporting of possible violations, irregularities, or behaviors contrary to the law, the Code of Ethics, or our internal policies.
This channel guarantees the protection of the whistleblower and the proper management of any communication received, offering transparency and rigor throughout the process.

🔗 Access Whistleblowing Channel