General Terms and Conditions Gift Vouchers

Home

General Terms and Conditions Gift Vouchers

Generals terms and conditions

Prior booking is essential in order to enjoy the services included in the gift pack, by calling 983 600 816, indicating the gift token number and the name of the holder. The gift token is subject to availability at each spa hotel, which has the right to reject gift packs for accommodation of one night during dates when the hotel requires a greater number of nights as minimum stay.

Valid for the specific services indicated in the Gift Token, in the specified Spa Hotel. Gift tokens without indication of any hotel will only be valid for use in one of the following establishments: Castilla Termal Balneario de Olmedo, Castilla Termal Burgo de Osma or Castilla Termal Balneario de Solares.

If you have a Gift Pack for Castilla Termal Balneario de Olmedo, Castilla Termal Burgo de Osma or Castilla Termal Balneario de Solares and wish to spend it in Castilla Termal Monasterio de Valbuena, consult availability and supplement by calling 983 600 816.

Consult conditions of each gift token in www.castillatermal.com/bonos or by calling 983 600 816.

Travel required for enjoying services outside the hotel is not included.

Gift Tokens may not be split. Gift Vouchers are bearer documents and Castilla Termal will not be held responsible for their loss or theft.

Gift Vouchers or Packs may never be exchangeable for money.

For gift tokens including accommodation, bathrobe, shower cap and slippers are included during your stay.

The use of a cap is obligatory in the Thermal Pool, it may be purchased in the spa hotel.

Expiry: 12 months from date of issue.

Consult supplements for child and third person for gift packs including accommodation.

Possibility of adding to your gift token any additional restaurant, accommodation or spa service, consult supplements.

Gift Vouchers valid in 4* hotels may be spent in Castilla Termal Balneario de Olmedo, Castilla Termal Burgo de Osma or Castilla Termal Balneario de Solares, unless otherwise specified.

Gift Vouchers valid in 5* hotels may be spent in Castilla Termal Monasterio de Valbuena. The holder of a Gift Voucher for 4* hotel may request, on booking through 983600816, to spend it in the 5* hotel, paying the corresponding supplement.

Special discounts and promotions such as Black Friday may not be added to other offers and discounts.

General conditions of the promotion Private Sale and Black Friday 2018: Discount applicable to the services and for the amount indicated in www.castillatermal.com Discounts can not be combined with other offers or discounts. Not applicable to extras or supplements. These services and others that would like to be added to the discount gift vouchers in this promotion, must be contracted directly with the establishment at the time of booking. The private sale will be valid from 23.59 until 00.00 on November 22 and will be exclusive for clients registered in the castillatermal.com newsletter. The Black Friday offer will be valid from 00.00h on November 23 and until 23.59h on November 26, 2018. The Gift Voucher acquired during this promotion will not be valid to enjoy during the Christmas period 2017-2018, On the nights of December 24 and 31, bookings with Christmas Eve and New Year's Eve rates will be accepted exclusively.

Check the legal conditions in the purchase of Gift...

Generals terms and conditions

Subscribe to the newsletter

Follow us on the networks