Castilla Termal Hotels Generals terms and conditions
- IMPORTANT NOTICE. SPECIAL CONDITIONS FOR THE PREVENTION OF CORONAVIRUS.
All the general conditions of our services and offers are temporarily subject to the provisions of our security protocol COVID-19, to safeguard the security of all our clients. SEE PROTOCOL
- Important notice: Following the protocols of action before the COVID-19 for the greatest tranquility and security during your stay, the validity period is extended to all Gift Vouchers from 12 to 24 months.
- Prior booking is essential in order to enjoy the services included in the Gift Pack, by calling 983 600 816, indicating the Gift Voucher number and the name of the holder.
- The Gift Voucher is subject to the availability at each establishment, which has the right to reject Gift Packs for accommodation of one or two nights during dates when the hotel requires a greater number of nights as minimum stay.
- Some hotels and during seasons of high demand (weekends, holidays, Christmas, New Years Eve, Easter and July/August), have limited availability of rooms for the use of Gift Vouchers.
- Valid for the specific services indicated in the Gift Token, in the specified Spa Hotel. Gift tokens without indication of any hotel will only be valid for use in one of the following establishments: Castilla Termal Balneario de Olmedo, Castilla Termal Burgo de Osma or Castilla Termal Balneario de Solares.
- If you have a Gift Pack for Castilla Termal Balneario de Olmedo, Castilla Termal Burgo de Osma or Castilla Termal Balneario de Solares and wish to spend it in Castilla Termal Monasterio de Valbuena, consult availability and supplement by calling 983 600 816.
- Consult conditions of each gift token in www.castillatermal.com/bonos or by calling 983 600 816.
- Travel required for enjoying services outside the hotel is not included.
- REMEMBER Each GIFT VOUCHER is for an experience that cannot be split, i.e. all services included must be enjoyed by the beneficiary and the number of people described therein, on a single date, within 24 months of purchase.
- Gift Vouchers are bearer documents and Castilla Termal will not be held responsible for their loss or theft. Buy as many vouchers as you would like to give away or give to yourself and enjoy your wellness!
- Gift Vouchers or Packs may never be exchangeable for money.
- For gift tokens including accommodation, bathrobe, shower cap and slippers are included during your stay.
- The use of a cap is obligatory in the Thermal Pool, it may be purchased in the spa hotel.
- Expiry: 24 months from date of issue.
- Consult supplements for child and third person for gift packs including accommodation.
- Possibility of adding to your gift token any additional restaurant, accommodation or spa service, consult supplements.
- Gift Vouchers valid in 4* hotels may be spent in Castilla Termal Balneario de Olmedo, Castilla Termal Burgo de Osma or Castilla Termal Balneario de Solares, unless otherwise specified.
- Gift Vouchers valid in 5* hotels may be spent in Castilla Termal Monasterio de Valbuena. The holder of a Gift Voucher for 4* hotel may request, on booking through 983600816, to spend it in the 5* hotel, paying the corresponding supplement.
- Special discounts and promotions such as Black Friday may not be added to other offers and discounts.
- IMPORTANT NOTICE. SPECIAL CONDITIONS FOR THE PREVENTION OF CORONAVIRUS.
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