COMMERCIAL CONDITIONS GIFT VOUCHERS

COMMERCIAL CONDITIONS GIFT VOUCHERS
leaves PIONEERS IN SUSTAINABILITY SINCE 2005

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  • Prior booking is essential in order to enjoy the services included in the Gift Box, on 983 600 816, indicating the Gift Voucher number and the name of the holder.
  • The Gift Vouchers are subject to the availability of each establishment, which reserves the right not to accept Gift Vouchers for one or two nights' accommodation on dates when the establishment requires a greater number of nights as a minimum stay.
  • Some hotels and in seasons of high demand/occupancy (weekends, bank holidays, Christmas, New Year's Eve, Easter, July, August, lavender flowering season in Brihuega and Grape Harvest in La Ribera del Duero) have limited availability of rooms for the use of Gift Vouchers and may reserve the right not to accept Gift Voucher bookings for stays on these dates.
  • Valid for the specific services indicated on the Gift Voucher, in the spa hotel specified for your enjoyment. Gift vouchers that do not specify the name of any hotel will only be valid for use in one of the following establishments: Castilla Termal Olmedo, in Castilla Termal Burgo de Osma or Castilla Termal Solares.
  • Consult the conditions of each gift voucher at www.castillatermal.com/bonos or on 983 600 816.
  • Travel expenses caused by the enjoyment of services outside the hotel are not included.
  • REMEMBER: Each Gift Voucher is a non-fractionable experience, that is to say, all the services included in it must be enjoyed by the beneficiary and the number of people described in it, on a single date, within 18 months of purchase.
  • The Gift Vouchers are a bearer document and Castilla Termal is not responsible for their loss or theft. Buy as many vouchers as experiences you want to give or give yourself and happy wellbeing!
  • The Gift Vouchers or Gift Boxes are in no case exchangeable for money.
  • The Gift Vouchers for accommodation include the delivery of a bathrobe, bathing cap and slippers during your stay.
  • The use of a bathing cap is compulsory in the Thermal Pool, which can be purchased at the spa hotel.
  • Expiration: 18 months from the date of issue.
  • All prices shown on Gift Vouchers include the relevant VAT of 10% for Gift Vouchers with accommodation and 21% for Gift Vouchers for spa treatments and other services.
  • Consult child and third person supplements for Gift Vouchers with accommodation.
  • Possibility of adding any additional restaurant, accommodation or spa service to your gift voucher, please consult supplements.
  • Gift Vouchers valid in 4* can be enjoyed in Castilla Termal Olmedo, Castilla Termal Burgo de Osma or Castilla Termal Solares, unless otherwise indicated.
  • Gift Vouchers valid in 5* can be enjoyed in Castilla Termal Monasterio de Valbuena and Castilla Termal Brihuega. 
  • If you have a Gift Voucher* for Castilla Termal Olmedo, Castilla Termal Burgo de Osma or Castilla Termal Solares and you wish to enjoy it in Castilla Termal Monasterio de Valbuena or Castilla Termal Brihuega, please consult availability and supplement on 983 600 816. *Condition applicable ONLY to boxes containing Gift Vouchers with accomodation.
  • The steps to follow to make the purchase are: Select the desired voucher and click on Buy Voucher. Select the extras you wish to add to the Voucher and click on Buy. Enter the details of the purchaser and the beneficiary of the voucher and click on Buy. Make the payment for the Voucher. You will receive two emails: an email confirming the purchase of the Voucher and an additional email with the details of your Gift Voucher.
  • Discounts on sales or specific promotions such as Black Friday cannot be combined with other offers or discounts.
  • The period for the return of Gift Vouchers is 14 calendar days, without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of the General Law for the Defence of Consumers and Users. This right does not apply, among others, to: Contracts for the supply of products made according to the specifications of the consumer and user or, clearly personalised, or which by their nature cannot be returned or which may deteriorate or expire quickly.